Frequently Asked Questions about our Digital Photo Frames
How do I add photos to the digital photo frame?
Our digital photo frames support adding photos via USB, SD card and Wi-Fi. With the Frameo app, you can easily send photos directly from your smartphone to the photo frame. Insert the USB stick or SD card with your photos into the designated port, or use the app for wireless transfer.
Does the photo frame also support videos?
Yes, our digital photo frames can play both photos and videos. Make sure your videos are in a compatible format and upload them the same way you upload photos.
Can I manage the photo frame remotely?
With the Frameo app, you can manage the photo frame remotely and add photos even when you are away from home. This is ideal for sharing new memories at any time.
How many photos can the photo frame store?
Our photo frames have an internal storage capacity of 32 GB, which is enough for thousands of photos. In addition, you can expand the memory with an SD card.
What is the screen resolution of the photo frame?
The digital photo frames are equipped with an HD touchscreen with a resolution of 1280x800 pixels, which ensures clear and sharp display of your photos and videos.
Can I change the order and display duration of the photos?
Yes, you can determine the order of the photos and set the display time per photo via the photo frame settings or the Frameo app.
Is it possible to give multiple users access to add photos?
The Frameo app allows multiple users to invite photos to the photo frame, making it easy for friends and family to share their favorite moments.
How do I maintain the digital photo frame?
Clean the screen regularly with a soft, dry cloth to remove dust and fingerprints. Place the photo frame away from direct sunlight and moisture to extend its lifespan.
What are the dimensions of the photo frame?
The dimensions of our digital photo frame are Height: 18 cm, Width: 26 cm, Depth: 1.5 cm.
What payment methods do you accept?
We accept various payment methods, including iDEAL, PayPal, credit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay.
Does the photo frame always need to be connected to Wi-Fi?
No, after you upload the photos, they can be viewed offline. Wi-Fi is only needed to receive new photos and updates via the Frameo app.
Can I hang the photo frame on the wall?
Yes, our digital photo frames have a VESA mounting option, so you can easily attach them to the wall. You can also stand the photo frame with the included stand.
How many people can send photos to the same photo frame?
There is no limit to the number of people who can send photos to the frame via the Frameo app, making it ideal for families and groups of friends to share memories together.
Will my photos be cropped automatically?
Yes, the photo frame automatically adjusts photos to best fit the screen. You can choose in the settings whether you want photos to be zoomed in or displayed with borders.
Can I adjust the brightness of the screen?
Yes, the brightness can be adjusted manually through the photo frame settings.
Does the photo frame have a sleep timer?
Yes, you can set the photo frame to turn on and off automatically at certain times to save energy.
Can I delete photos from the photo frame?
Yes, photos can be deleted directly from the photo frame or from the Frameo app. Please note that deleted photos cannot be recovered.
What should I do if my photo frame is not working?
Check that the photo frame is plugged into a working power outlet and that the Wi-Fi connection is good. If the problem persists, you can reset the photo frame to factory settings via the settings menu.
